Privacy Policy

Welcome to Ekinch! This Privacy Policy is intended to inform you about how we collect, use, disclose, and protect your personal information when you use our services. By accessing or using our services, you agree to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our services.

We collect and process various types of personal information to provide you with our services and to improve your experience. The types of personal information we may collect include:

This includes your full name, email address, and phone number. We collect this information to create and manage your account, communicate with you, and provide customer support.

We may collect information about your location to provide location-based services and improve the relevance of our offerings.

This includes details related to your profession, such as job title, company name, and industry. We use this information to tailor our services to meet your professional needs and interests.

We may collect data on how you interact with our services, including IP addresses, browser types, operating systems, and usage patterns. This helps us understand how our services are used and identify areas for improvement.

If applicable, we may collect information related to financial transactions, such as payment details and billing information, to process and manage transactions securely.

We use the information we collect for the following purposes:

• Service Provision and Improvement: To provide and maintain our services, respond to your inquiries, and enhance the overall user experience.
• Personalization: To tailor our services to your preferences and interests based on the information you provide.
• Communication: To send you updates, notifications, and promotional offers. You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication.
• Analytics and Research: To analyze usage patterns and trends, conduct research, and improve our services based on the data collected.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations, and to enforce our terms of service.

We are dedicated to protecting your personal information and have implemented various technical and organizational measures to ensure its security. These measures include:

• Encryption: We use encryption technologies to protect your data during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel only, based on their role and necessity.
• Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities.
• Incident Response: We have established procedures to detect, respond to, and mitigate security incidents.

Despite these measures, no security system is entirely foolproof. We cannot guarantee the absolute security of your personal information, and you should take appropriate precautions when sharing information online.

While we do not use cookies directly to track your activities, our platform may integrate with third-party services that use cookies and similar technologies. Cookies are small data files placed on your device by websites you visit. These third-party services may use cookies to collect information about your browsing behavior, preferences, and usage patterns.

For detailed information on how third-party services use cookies and other tracking technologies, please review their respective privacy policies. You can manage your cookie preferences through your browser settings, though disabling cookies may impact your ability to use certain features of our services.

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and customer support providers. These third parties are bound by confidentiality agreements and are only permitted to use your information to perform their services on our behalf.
• Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as subpoenas or court orders.
• Business Transfers: In the event of a merger, acquisition, or other business transition, we may transfer your information to the acquiring entity, subject to applicable laws and regulations.
• Protecting Rights: We may disclose your information to protect our rights, property, or safety, or that of our users or others, in accordance with applicable laws.

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccuracies in your personal information.
• Deletion: You may request the deletion of your personal information, subject to certain exceptions.
• Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications.

To exercise these rights or if you have any concerns about how we handle your personal information, please contact us using the information provided below.

We take user safety and content moderation seriously. If you interact with or contribute user-generated content (UGC) on our platform (such as comments, posts, messages, etc.), the following precautions and rules apply:

• No Tolerance Policy: We do not tolerate objectionable content or abusive behavior. By using our services, you agree to refrain from posting or engaging in any harmful, offensive, illegal, or misleading content or activity.
• Terms of Use Agreement: All users are required to accept our Terms of Use / EULA upon signup, which includes explicit language prohibiting objectionable content and behavior.
• Content Moderation: We implement automated and manual methods to detect and filter objectionable content before or shortly after it appears in public areas of the platform.
• Report Mechanism: Users can report or flag any inappropriate content they encounter via a reporting option available with each user-generated post or comment.
• User Blocking: Users have the ability to block or mute other users who are harassing or behaving inappropriately.
• Rapid Enforcement: Reports of objectionable content are reviewed within 24 hours. If verified, the content will be removed and the offending user may be suspended or permanently banned.

We are committed to maintaining a respectful and safe environment for all users. Violations of these guidelines may result in removal of content, suspension, or termination of accounts without notice.

For any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Email: contact@ekinch.com

Address: Ovolo IT Building Solutions Pvt. Ltd. TIDES Business Incubator, IIT Roorkee, Roorkee, Haridwar, Uttarakhand.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make significant changes, we will notify you through our app or website. Your continued use of our services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

Thank you for trusting Ekinch with your personal information. Your privacy is important to us, and we are committed to safeguarding your data.